Terms & Conditions

1. Booking model

Lustre Hire is a DIY candle hire service. Candle orders are generally prepared in a standard balanced mix of the 3 available candle sizes unless otherwise confirmed by Lustre Hire.

If you have a special preference or styling request, you can leave a note during booking. Any variation from the standard mix is subject to availability and written confirmation.

2. Hire period and booking details

Your hire covers the agreed pickup, event, and return period. During booking, you select your preferred pickup and drop-off windows. Pickup and return must take place within the agreed windows unless another arrangement has been confirmed by Lustre Hire.

Pickup address and any final collection instructions are sent in the confirmation email rather than displayed on the website.

3. Pickup, return, and late fees

You are responsible for collecting and returning all hire items at the agreed times. Late returns may result in additional fees, deductions from the refundable bond, or both if the delay affects future bookings or requires extra administration.

4. Setup, safe use, and responsibility

You are responsible for safe setup, supervision, use, extinguishing, and pack-down of all items during the hire period. Candles must be used carefully and only in appropriate, stable settings.

• Keep candles away from children, pets, fabrics, foliage, and anything flammable.
• Do not leave lit candles unattended.
• Do not tamper with, alter, repaint, relabel, or modify any hired item.

5. Care of candles and glass sleeves

All candles, vessels, and glass sleeves must be handled and returned with care. Missing, damaged, broken, chipped, cracked, altered, excessively dirty, tampered, or otherwise compromised items may result in deductions from the refundable bond.

Damage caused during transport, setup, use, storage, pack-down, or return is charged at $35 per affected item unless otherwise stated. The same applies to items that are missing and not returned.

6. Cleaning expectations

Items should be returned in a reasonable condition. Normal light use is expected, but excessive wax residue, heavy dirt, smoke staining, label residue, or avoidable cleaning work may result in a cleaning fee or bond deduction.

7. Payment and refundable bond

Full payment is required to confirm the booking. The refundable bond is paid upfront and is equal to your candle hire total. The bond is held as security against late return, damage, missing items, tampering, or cleaning costs beyond normal wear.

After the items are returned and inspected, any eligible bond refund is processed back to the original payment method. Where no issues are found, this is usually completed within 5 business days of inspection.

8. Cancellations

Because your booking reserves stock and event dates in advance, cancellations are subject to the following policy:

• 50% of the candle hire fee is non-refundable once a booking is confirmed.
• If a booking is cancelled within 14 days of the event date, the full candle hire fee is non-refundable.
• Any refundable bond paid will be returned in full if the booking is cancelled before collection or pickup.
• Refunds, where applicable, will be processed back to the original payment method.

9. Weather and outdoor use

You are responsible for ensuring the conditions are suitable for candle use, including weather, heat, wind, and surface stability. Lustre Hire is not responsible for loss, damage, or safety issues caused by unsuitable conditions or the decision to use candles outdoors.

10. Liability

Once items are collected, responsibility passes to the client for the duration of the hire period. Lustre Hire is not liable for injury, damage, loss, fire, or other consequences arising from misuse, unsafe placement, unattended use, weather exposure, or failure to follow safe candle practices.

11. Agreement

By paying for and confirming a Lustre Hire booking, you acknowledge that you have read, understood, and accepted these Terms & Conditions in full.